[2025年01月]更新のGenesys GCP-GCX実際のブレーン知能問題集 [Q33-Q54]

質問33、 Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.

質問34、 You suspect that one of your agents is not productive.
Which report would you run to view the agent’s time on breaks and login/logout details?

質問35、 _________ binds the numbering plan with the trunk.

質問36、 Sam is in charge of handling incoming interactions that are sent via the queue. Some calls enter and exit the queue without being handled or terminated.
What terminology is used to describe such calls?

質問37、 Which of the following are AND Evaluation Methods? (Choose three.)

質問38、 How do you represent your organization when you contact the Genesys Cloud CX support team?

質問39、 You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.
What must you do to ensure that users can find the document when needed?

質問40、 You suspect that one of your agents is not productive.
Which report would you run to view the agent’s time on breaks and login/logout details?

質問41、 All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT
__________.

質問42、 Which of the following statements defines a critical question in an Evaluation Form?

質問43、 Which of following file formats are available to export a report? (Choose three.)

質問44、 Select the reasons behind a user not receiving calls through their assigned DID number or extension. (Choose two.)

質問45、 What level of permissions does a user require to view the organization settings?

質問46、 If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)

質問47、 Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

質問48、 Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

質問49、 To assign extensions to users, you must first __________.

質問50、 Genesys Cloud CX tracks metric statistics in __________ minute intervals.

質問51、 Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

質問52、 Sam wants to install the reporting app on his iPad to access metrics.
Which of the following apps does he need to install?

質問53、 Select the categories of Prompts in Architect. (Choose two.)

質問54、 Number plan determines how many and which digits are necessary for call routing.