[2025年12月] 最新のSalesforce Integration-Architect認定練習テスト問題 [Q14-Q31]

14、A large enterprise customer has decided to implement Salesforce as their CRM. The current system landscape includes the following:
1. An Enterprise Resource Planning (ERP) solution that is responsible for Customer Invoicingand Order fulfillment.
2. A Marketing solution they use for email campaigns.
The enterprise customer needs their sales and service associates to use Salesforce to view and log their interactions with customers and prospects in Salesforce.
Which system should be the System of record for their customers and prospects?

ERP with all prospect data from Marketing and Salesforce.

Marketing with all customer data from Salesforce and ERP.

Salesforce with relevant Marketing and ERP information.

New CustomDatabase forCustomers and Prospects.

Option C is correct because Salesforce should be the system of record for their customers and prospects, as it is the CRM solution that the sales and service associates use to view and log their interactions with them. Salesforce can also integrate with the Marketing and ERP solutions to display relevant information from those systems, such as campaign history, invoices, and orders12 Option A is incorrect because ERP is not a suitable system of record for customers and prospects, as it is mainly focused on invoicing and order fulfillment. ERP may not have all the data that the sales and service associates need to interactwith them, such as contact details, preferences, activities, and opportunities. ERP may also have different datamodels and definitions than Salesforce and Marketing, which can cause data quality and consistency issues3 Option B is incorrect because Marketing is not a suitable system of record for customers and prospects, as it is mainly focused on email campaigns. Marketing may not have all the data that the sales and service associates need to interact with them, such as account information, service cases, contracts, and quotes. Marketing may also have different data models and definitions than Salesforce and ERP, which can cause data quality and consistency issues.
Option D is incorrect because creating a new custom database for customers and prospects is not a feasible orefficient solution, as it would require additional development, maintenance, and integration costs. It would also create another layer of complexity and potential data duplication in the system landscape. Salesforce already provides a robust and flexibleplatform for managing customer and prospect data, which can be easily customized and integrated with other systems.
References: 1: Salesforce CRM – The Definitive Guide 2: SalesforceIntegration Cloud – Connect Any App, Data, or Device 3: What Is ERP? | Oracle : Salesforce vs ERP: What’s the Difference? : Marketing Cloud – Digital Marketing Platform : Salesforce vs Marketing Cloud: What’s the Difference? : Salesforce Platform – Build Apps Fast : Why You Shouldn’t Build Your Own CRM System

15、A large business-to-consumer (B2C) customer is planning to implement Salesforce CRM to become a customer-centric enterprise. Below is the B2C customer’s current system landscape diagram.
The goals for implementing Salesforce include:
* Develop a 360-degree view of the customer.
* Leverage Salesforce capabilities for marketing, sales, and service processes.
* Reuse Enterprise capabilities built for quoting and order management processes.
Which three systems from the current system landscape can be retired with the implementation of Salesforce?

Email Marketing, Sales Activity, and Case Management

Order Management, Case Management, and Email Marketing

Sales Activity, Order Management, and Case Management

Sales Activity, Email Marketing, and Order Management

16、A large enterprise customer has decided to implement Salesforce as their CRM. The current system landscape includes the following:
1. An Enterprise Resource Planning (ERP) solution that is responsible for Customer Invoicing and Order fulfillment.
2. A Marketing solution they use for email campaigns.
The enterprise customer needs their sales and service associates to use Salesforce to view and log their interactions with customers and prospects in Salesforce.
Which system should be the System of record for their customers and prospects?

ERP with all prospect data from Marketing and Salesforce.

Marketing with all customer data from Salesforce and ERP.

Salesforce with relevant Marketing and ERP information.

New Custom Database forCustomers and Prospects.

Explanation
Option C is correct because Salesforce should be the system of record for their customers and prospects, as it is the CRM solution that the sales and service associates use to view and log their interactions with them. Salesforce can also integrate with the Marketing and ERP solutions to display relevant information from those systems, such as campaign history, invoices, and orders12 Option A is incorrect because ERP is not a suitable system of record for customers and prospects, as it is mainly focused on invoicing and order fulfillment. ERP may not have all the data that the sales and service associates need to interact with them, such as contact details, preferences, activities, and opportunities. ERP may also have different data models and definitions than Salesforce and Marketing, which can cause data quality and consistency issues3 Option B is incorrect because Marketing is not a suitable system of record for customers and prospects, as it is mainly focused on email campaigns. Marketing may not have all the data that the sales and service associates need to interact with them, such as account information, service cases, contracts, and quotes. Marketing may also have different data models and definitions than Salesforce and ERP, which can cause data quality and consistency issues.
Option D is incorrect because creating a new custom database for customers and prospects is not a feasible or efficient solution, as it would require additional development, maintenance, and integration costs. It would also create another layer of complexity and potential data duplication in the system landscape. Salesforce already provides a robust and flexible platform for managing customer and prospect data, which can be easily customized and integrated with other systems.
References: 1: Salesforce CRM – The Definitive Guide 2: Salesforce Integration Cloud – Connect Any App, Data, or Device 3: What Is ERP? | Oracle : Salesforce vs ERP: What’s the Difference? : Marketing Cloud – Digital Marketing Platform : Salesforce vs Marketing Cloud: What’s the Difference? : Salesforce Platform – Build Apps Fast : Why You Shouldn’t Build Your Own CRM System

17、Universal Containers (UC) currentlyowns a middleware tool and they have developed an API-led integration architecture with three API tiers. The first-tier interfaces directly with the systems of engagement, the second tier implements business logic and aggregates data, while the third-tierinterfaces directly with systems of record. Some of the systems of engagement will be a mobile application, a web application, and Salesforce.
UC has a business requirement to return data to the systems of engagement in different formats while also enforcing different security protocols.
What should an Integration Architect recommend to meet these requirements?

Enforce separate security protocols and return formats at the first tier of the API-ledarchitecture.

Implement an API gateway that allsystems of engagement must interface with first.

Enforce separate security protocols and return formats at the second tier of the API-led architecture.

Leverage an Identity Provider solution that communicates with the API tiers via SAML

18、What should an Architect recommend to ensure all integrations to the Northern Trail Outfitters company portal useSSL mutual authentication?

Enable My Domain and SSL/TLS.

Enforce SSL/TLS MutualAuthentication.

Generate a Self-signed Certificate.

Generate a CA-signed Certificate.

19、A global financial company sells financial products and services that include the following:
1. Bank Accounts
2. Loans
3. Insurance
The company has a core banking system that is state of the art and is the master system to store financial transactions, financial products and customer information. The core banking system currently processes 10M financial transactions per day. The CTO for the company is considering building a community port so that customers can review their bank account details, update their information and review their account financial transactions.
What should an integration architect recommend as a solution to enable customer community users to view their financial transactions?

Use Salesforce Connect to display the financial transactions as an external object.

Use Salesforce External Service to display financial transactions in a community lightning page.

Use Iframe to display core banking financial transactions data in the customer community.

20、Northern Trail Outfitters requires an integration to be set up between one of their Salesforce orgs and an external data source us Salesforce Connect. The external data source supports Open Data Protocol.
Which three configurations should an Integration Architect recommend be implemented in order to secure requests coming from Salesforce?
Choose 3 answers

Configure Identity Type for OData connection.

Configure a Certificate for OData connection.

Configure Special Compatibility for OData connection,

Configure CSRF Protection for OData connection.

Configure CSRF Protection on External Data Source.

21、Service Agents at Northern Trail Outfitters uses Salesforce to manage cases and B2C Commerce for ordering.
Which integration solution shouldan architect recommend in order for the service agents to see order history from a B2C Commerce system?

Salesforce B2C Commerce to Service Cloud Connector

A REST API offered by Commerce Platform

Mulesoft Anypoint Platform

REST API offered by Salesforce Platform

Option A is correct because Salesforce B2C Commerce to Service Cloud Connector is an integration solution that allows service agents to see order history from a B2C Commerce system. Salesforce B2C Commerce to Service CloudConnector is a pre-built package that integrates Salesforce B2C Commerce and Service Cloud using REST APIs and Platform Events. It enables service agents to view, edit, cancel, and refund orders from B2C Commerce within the Service Cloud console. It also supports features such as customer verification, order search, order details, and order history.
Option B is incorrect because a REST API offered by Commerce Platform is not an integration solution that allows service agents to see order history from a B2CCommerce system. A REST API offered by Commerce Platform is a set of web services that expose the functionality and data of the Commerce Platform to external applications. It can be used to create, update, delete, or query resources such as products, catalogs, customers, or orders. However, a REST API offered by Commerce Platform is not a complete integration solution, as it requires additional development, configuration, and maintenance to connect with Service Cloud and display the order history in the Service Cloud console.
Option C is incorrect because Mulesoft Anypoint Platform is not an integration solution that allows service agents to see order history from a B2C Commerce system. Mulesoft Anypoint Platform is a platform that enables developers to build, manage, and monitor integrations and APIs across various systems and applications. It can be used to connect Salesforce B2C Commerce and Service Cloud using various connectors, protocols, and transformations. However, Mulesoft Anypoint Platform is not apre-built integration solution, as it requires additional development, configuration, and maintenance to connect with Service Cloud and display the order history in the Service Cloud console.
Option D is incorrect because a REST API offered by SalesforcePlatform is not an integration solution that allows service agents to see order history from a B2C Commerce system. A REST API offered by Salesforce Platform is a set of web services that expose the functionality and data of the Salesforce Platform to external applications. It can be used to create, update, delete, or query resources such as objects, records, metadata, or Apex classes. However, a REST API offered by Salesforce Platform is not a complete integration solution, as it requires additional development, configuration, and maintenance to connect with B2C Commerce and display the order history in the Service Cloud console.
References: Salesforce B2C Commerce to Service Cloud Connector : Salesforce B2C Commerce to Service Cloud Connector Implementation Guide : Commerce API Explorer : MuleSoft | Integration Platform for Connecting SaaS and Enterprise Applications : REST API Developer Guide

22、Universal containers are planning to implement Salesforce as their CRM system. Currently they have the following systems
1. Leads are managed in a Marketing System.
2. Sales people use Microsoft Outlook to enter contacts, emails and manage activities.
3. Inventory, Billing and Payments are managed in their ERP system. 4. The proposed CRM system is expected to provide Sales and Support people the ability to have a single view of their customers and manage their contacts, emails and activities in Salesforce CRM.
What should an Integration Consultant consider to support the proposed CRM system strategy?

Plan for migration of customer and sales data across systems on a regular basis to keep them in sync.

Evaluate current and future data and system usage and then identify potential integration requirements to Salesforce.

Explore Out of box Salesforce connectors for integration with ERP, Marketing and Microsoft Outlook systems.

Propose a middleware system that can support interface between systems with Salesforce.

23、Universal Containers is a global financial company that sells financial products and services including, bank accounts, loans, and insurance. UC uses Salesforce Service cloud to service their customer via calls, live chat.
The support agents would open bank accounts on the spot for customers who are inquiring about UC bank accounts.
UC Core banking system is the system of record for bank accounts and all accounts opened in salesforce have to be synced in real-time to the core banking system. Support agents need to inform the customers with the newly created bank account ID which has to be generated from the core banking system.
Which integration pattern is recommended for this use case?

Use streaming API to generate push topic.

Use outbound message.

Use salesforce platform event.

Use request and reply.

24、Northern Trail Outfitters (NTO) has an integration set up between a Salesforce org and a quoting system. NTO would like to show a notification to all sales representatives that use Salesforce anytime the quoting system will be taken down for maintenance.
Which Salesforce API should an Integration Architect use to fulfill this requirement?

Connect REST API

Tooling API

REST API

Streaming API

25、Universal Containers (UC) currently owns a middleware tool and they have developed an API-led integration architecture with three API tiers. The first tier interfaces directly with the systems of engagement, the second tier implements business logic and aggregates data, while the third tier interfaces directly with systems of record. Some of the systems of engagement will be a mobile application, a web application, and Salesforce.
UC has a business requirement to return data to the systems of engagement in different formats while also enforcing different security protocols.
What should an Integration Architect recommend to meet these requirements?

Enforce separate security protocols and return formats at the first tier of the API-led architecture.

Implement an API gateway that all systems of engagement must interface with first.

Enforce separate security protocols and return formats at the second tier of the API-led architecture.

Leverage an Identity Provider solution that communicates with the API tiers via SAML

26、Universal Containers (UC) is a global financial company. UC support agents would like to open bank accounts on the spot for a customer who is inquiring ab UC products.
During opening the bank account process, the agents execute credit checks for the customers through external agencies. At a given time, up to 30 concurrent rewill be using the service for performing credit checks for customers.
What error handling mechanisms should be built to display an error to the agent when the credit verification process failed?

In case the verification process is down, Use mock service to send the response to the agent.

Handle verification process error in the Verification Webservice API in case there isa connection issue to the Webservice if it responds with an error.

Handle integration errors in the middleware in case the verification process is down, then the middleware should retry processing the request multiple times.

In case the verification process is down, use fire and forget mechanism instead of request and reply to allow the agent to get the response back when the service is bar online.

27、A subscription-based media company’s system landscape forces many subscribers to maintain multiple accounts and to login more than once. An Identity and Access Management (IAM) system, which supports SAML and OpenId, was recently implemented to improve their subscriber experience through self-registration and Single Sign-On (SSO).
The IAM system must integrate with Salesforce to give new self-service customers instant access to Salesforce Community Cloud.
Which two requirements should the Salesforce Community Cloud support for self-registration and SSO?
Choose 2 answers

SAML SSO and Registration Handler

OpenId Connect Authentication Provider and Registration Handler

SAML SSO and just-in-time provisioning

OpenId Connect Authentication Provider and just-in-time provisioning

28、Universal Containers (UC) is a leading provider of management training globally, UC requested students course registration data generated from the Salesforce student community to be synced with the learning management system (LMS). Any update to the course registration data needs to be reflected in the LMS.
Which integration mechanism should be used to meet the requirement?

Change Data Capture (CDC)

Platform Event

Streaming API

Outbound Message

29、A new Salesforce program has the following high-level abstract requirement: Business processes executed on Salesforce require data updates between their Internal systems and Salesforce.
Which relevant detail should an integration architect seek to specifically solve for integration architecture needs of the program?

Core functional and non-functionalrequirements for User Experience design, Encryption needs, Community and license choices

Integration skills, SME availability, and Program Governance details

Timing aspects, real-time/near real-time (synchronous or asynchronous), batch and update frequency

30、A new Salesforce program has the following high level abstract requirement: Business processes executed on Salesforce require data updates between the internal systems and Salesforce Which three relevant details should a Salesforce Integration Architect seek to specifically solve for Integration architecture needs of the program?
Which three relevant details should a Salesforce Integration Architect seek to specifically solve for Integration architecture needs of the program?
Choose 3 answers

Source and Target system, Directionality, data volume & transformation complexity long with any middleware that can be leveraged.

Integration skills, SME availability and Program Governance details.

Timing aspects – real-time/near real-time (synchronous or asynchronous), batch; update frequency.

Integration Style Process based, Data based, Virtual integration.
E Core functional and non-functional requirements for User Experience design, Encryption needs, Community, and license choices.

31、A customer is migrating from an old legacy system to Salesforce. As part of the modernization effort, the customer would like to integrate all existing systems that currently work with its legacy application with Salesforce.
Which constraint/pain-point should an integration architect consider when choosing the integration pattern
/mechanism?

Multi-language and multi-currency requirement

System types APIs, File systems, Email

Reporting and usability requirements