Salesforce Salesforce-AI-Specialist試験問題（更新されたのは2025年）100%リアル問題解答 [Q43-Q67]

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Salesforce Salesforce-AI-Specialist試験問題（更新されたのは2025年）100%リアル問題解答

合格させるSalesforce Salesforce-AI-Specialist試験最速合格

Salesforce Salesforce-AI-Specialist 認定試験の出題範囲：

トピック	出題範囲
トピック 1	プロンプトビルダー: このセクションでは、Salesforce の AI ツールを扱う AI スペシャリストの専門知識を評価します。プロンプトビルダー機能に重点を置き、候補者はビジネスニーズに基づいてその使用方法を理解する必要があります。
トピック 2	Agentforce ツール: このトピックでは、AI スペシャリストが適切な場合にエージェントを使用して知識を獲得します。さらに、このトピックでは、エージェントの動作と Agentforce の推論エンジンについて説明します。最後に、このトピックでは、エージェントの採用の管理と監視に焦点を当てます。
トピック 3	モデルビルダー: 試験のこの部分では、Salesforce 環境内で AI モデルを操作する Salesforce AI スペシャリストの専門知識に重点が置かれています。受験者は、モデルビルダーを使用するタイミングと、ビジネスニーズを満たすために標準、カスタム、または Bring Your Own Large Language Model (BYOLLM) 生成モデルを構成する方法に関する知識を証明する必要があります。
トピック 4	Einstein Trust Layer: このセクションでは、セキュリティプロトコルの実装とデータプライバシーの保護を担当する Salesforce AI スペシャリストのスキルを評価します。Einstein Trust Layer のセキュリティ、プライバシー、および基本機能に重点が置かれています。
トピック 5	CRM アプリケーションにおける生成 AI: 試験のこの部分では、CRM システム内の生成 AI に関する AI スペシャリストの知識を評価します。Einstein for Sales および Einstein for Service における生成 AI 機能の使用について取り上げます。

質問 43
Universal Containers (UC) is experimenting with using public Generative AI models and is familiar with the language required to get the information it needs. However, it can be time consuming for both UC’s sales and service reps to type in the prompt to get the information they need, and ensure prompt consistency.
Which Salesforce feature should a Salesforce AI Specialist recommend to address these concerns?

Einstein Recommendation Builder

Einstein Copilot Action: Query Records

Einstein Prompt Builder and Prompt Templates

質問 44
An AI Specialist configured Data Masking within the Einstein Trust Layer.
How should the AI Specialist begin validating that the correct fields are being masked?

Use a Flow-based resource in Prompt Builder to debug the fields’ merge values using Flow Debugger.

Request the Einstein Generative AI Audit Data from the Security section of the Setup menu.

Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.

質問 45
Universal Containers tests out a new Einstein Generative AI feature for its sales team to create personalized and contextualized emails for its customers. Sometimes, users findthat the draft email containsplaceholders for attributes that could have been derived from the recipient’s contact record.
What is the most likely explanation for why the draft email shows these placeholders?

The user does not have Einstein Sales Emails permission assigned.

The user does not have permission to access the fields.

The user’s locale language is not supported by Prompt Builder.

質問 46
A Salesforce Administrator is exploring the capabilities of Einstein Copilot to enhance user interaction within their organization. They are particularly interested in how Einstein Copilot processes user requests and the mechanism it employs to deliver responses. The administrator is evaluating whether Einstein Copilot directly interfaces with a large language model (LLM) to fetch and display responses to user inquiries, facilitating a broad range of requests from users.
How does Einstein Copilot handle user requests In Salesforce?

Einstein Copilot will trigger a flow that utilizes a prompt template to generate the message.

Einstein Copilot will perform an HTTP callout to an LLM provider.

Einstein Copilot analyzes the user’s request and LLM technology is used to generate and display the appropriate response.

質問 47
Universal Containers (UC) needs to improve the agent productivity in replying to customer chats.
Which generative AI feature should help UC address this issue?

Case Summaries

Service Replies

Case Escalation

質問 48
Universal Containers’ sales team engages in numerous video sales calls with prospects across the nation. Sales management wants an easy way to understand key information such as deal terms or customer sentiments.
Which Einstein Generative AI feature should an AI Specialist recommend for this request?

Einstein Call Summaries

Einstein Conversation Insights

Einstein Video KPI

質問 49
Which feature in the Einstein Trust Layer helps to minimize the risks of jailbreaking and prompt injection attacks?

Secure Data Retrieval and Grounding

Data Masking

Prompt Defense

質問 50
Based on the user utterance, “Show me all the customers in New York”, which standard Einstein Copilot action will the planner service use?

Query Records

Select Records

Fetch Records

質問 51
Universal Containers (UC) wants to use Flow to bring data from unified Data Cloud objects to prompt templates.
Which type of flow should UC use?

Template-triggered prompt flow

Unified-object linking flow

Data Cloud-triggered flow

質問 52
Universal Containers wants support agents to use Agentforce to ask questions about its product tutorials and product guides.
What should the AI Specialist do to meet this requirement?

Create a prompt template for product tutorials and guides.

Add an Answer Questions custom field in the product object for tutorial instructions.

Publish product tutorials and guides as Knowledge articles.

質問 53
Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases. UC is considering implementing Einstein Copilot and extending Service Cloud to mobile users.
When would Einstein Copilot implementation be most advantageous?

When the goal is to streamline customer support processes and improve response times

When the main objective is to enhance data security and compliance measures

When the focus is on optimizing marketing campaigns and strategies

質問 54
Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio.
Which use case works for this scenario?

Predict customer sentiment toward a promotion message.

Predict customer lifetime value of an account.

Predict most popular products from new product catalog.

質問 55
Universal Container’s internal auditing team asks an AI Specialist to verify that address information is properly masked in the prompt being generated.
How should the AI Specialist verify the privacy of the masked data in the Einstein Trust Layer?

Enable data encryption on the address field

Review the platform event logs

Inspect the AI audit trail

質問 56
An AI Specialist configured Data Masking within the Einstein Trust Layer.
How should the AI Specialist begin validating that the correct fields are being masked?

Use a Flow-based resource in Prompt Builder to debug the fields’ merge values using Flow Debugger.

Request the Einstein Generative AI Audit Data from the Security section of the Setup menu.

Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.

質問 57
An Al Specialist is tasked with creating a prompt template for a sales team. The template needs to generate a summary of all related opportunities for a given Account.
Which grounding technique should the Al Specialist use to include data from the related list of opportunities in the prompt template?

Use the merge fields to reference a custom related list of opportunities.

Use merge fields to reference the default related list of opportunities.

Use formula fields to reference the Einstein related list of opportunities.

質問 58
An AI Specialist wants to troubleshoot their Agent’s performance.
Where should the AI Specialist go to access all user interactions with the Agent, including Agent erro|rs, incorrectly triggered actions, and incomplete plans?

Event Logs

Plan Canvas

Agent Settings

質問 59
Which configuration must an AI Specialist complete for users to access generative Al-enabled fields in the Salesforce mobile app?

Enable Mobile Generative AI.

Enable Mobile Prompt Responses.

Enable Dynamic Forms on Mobile.

質問 60
Which configuration must an AI Specialist complete for users to access generative Al-enabled fields in the Salesforce mobile app?

Enable Mobile Generative AI.

Enable Mobile Prompt Responses.

Enable Dynamic Forms on Mobile.

質問 61
An AI Specialist wants to use the related lists from an account in a custom prompt template.
Whatshould the AI Specialist considerwhen configuring the prompt template?

The text encoding (for example, UTF-8, ASCII) option

The maximum number of related list merge fields

The choice between XML and JSON rendering formats for the list

質問 62
Universal Containers (UC) is building a Flex prompt template. UC needs to use data returned by the flow in the prompt template.
Which flow element should UC use?

Add Flex Instructions

Add Prompt Instructions

Add Flow Instructions

質問 63
Which business requirement presents a good use case for leveraging Einstein Prompt Builder?

Forecast future sales trends based on historical data.

Identify potential high-value leads for targeted marketing campaigns.

Send reply to a request for proposal via a personalized email.

質問 64
An AI Specialist wants to ground a new prompt template with the User related list.
What should the AI Specialist consider?

The User related list should have View All access.

The User related list needs to be included on the record page.

The User related list is not supported in prompt templates.

An AI Specialist wants to ground a new prompt template with theUser related list. Grounding in prompt templates involves using data from related lists to provide context or additional information to the Large Language Model (LLM) when generating responses.
Key Consideration:
* Unsupported Related Lists in Prompt Templates:
* Limitation:TheUser related listisnot supportedin prompt templates for grounding purposes.
* Reason:Salesforce restricts certain objects and related lists from being used in prompt templates to maintain data security and integrity. The User object often contains sensitive information and is subject to strict access controls.
* Impact:Attempting to use the User related list in a prompt template will not work as expected because the system does not support it.
Why Options A and B are Incorrect:
* Option A (The User related list should have View All access):
* Incorrect:Even with View All access, the User related list is still not supported in prompt templates.
* Security Concerns:Granting View All access to the User object is a significant security risk and not a recommended practice.
* Option B (The User related list needs to be included on the record page):
* Incorrect:Including the User related list on the record page does not affect its availability in prompt templates.
* Irrelevance:The placement of the related list on the record page does not change the system’s ability to access it in a prompt template.
References:
* Salesforce AI Specialist Documentation -Prompt Templates Limitations:
* Details the objects and related lists that are not supported in prompt templates.
* Salesforce Help -Data Access in Prompt Templates:
* Explains how data access and security considerations affect the use of objects in prompt templates.
* Salesforce Trailhead -Understanding Prompt Template Grounding:
* Provides insights into grounding prompt templates and the limitations involved.
Conclusion:
Since the User related list is not supported in prompt templates, the AI Specialist must consider alternative approaches. They might need to redesign the prompt template to use supported objects or related lists, or explore other methods to incorporate necessary user information while adhering to Salesforce’s data access policies.

質問 65
Universal Containers wants to make a sales proposal and directly use data from multiple unrelated objects (standard and custom) inaprompt template.
What should the AI Specialist recommend?

Create a Flex template to add resources with standard and custom objects as inputs.

Create a prompt template passing in a special custom object that connects the records temporarily,

Create a prompt template-triggered flow to access the data from standard and custom objects.

質問 66
An AI Specialist turned on Einstein Generative AI in Setup. Now, the AI Specialist would like to create custom prompt templates in Prompt Builder. However, they cannot access Prompt Builder in the Setup menu.
What is causing the problem?

The Prompt Template User permission set was not assigned correctly.

The Prompt Template Manager permission set was not assigned correctly.

The large language model (LLM) was not configured correctly in Data Cloud.

質問 67
When configuring a prompt template, an AI Specialist previews the results of the prompt template they’ve written. They see two distinct text outputs: Resolution and Response.
Which information does the Resolution text provide?

It shows the full text that is sent to the Trust Layer.

It shows the response from the LLM based on the sample record.

It shows which sensitive data is masked before it is sent to the LLM.