最新の無料ITIL-4-Foundation効率的問題集をダウンロード2024年05月15日更新された535問がある [Q294-Q313]

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最新の無料ITIL-4-Foundation効率的問題集をダウンロード2024年05月15日更新された535問がある

ITIL ITIL-4-Foundation試験練習テスト解答

ITIL 4 Foundation認定試験は、ITサービス管理の知識とスキルを高めたいITプロフェッショナルにとって必須の認定試験です。この認定試験は、ITIL 4認定パスのさらなる認定を追求する個人に強固な基盤を提供します。この認定試験は、グローバルに認知され、IT業界では高い評価を受けているため、ITサービス管理のキャリアを進めたいITプロフェッショナルにとって貴重な資産となります。

新問題 294
Which is a risk that might be removed from a service consumer by an IT service?

Service provider ceasing to trade

Security breach

Failure of server hardware

Cost of purchasing servers

Reference: https://www.bmc.com/blogs/itil-key-concepts-service-management/

新問題 295
What is important for a ‘continual improvement register’ (CIR)?

Improvement ideas are documented, assessed and prioritized

Improvement ideas from many sources are kept in a single CIR

Improvement ideas that are not being actioned immediately are removed from the CIR

Improvement ideas are tested, funded and agreed

新問題 296
What MAIN factors are considered to assess the priority of an incident?

The urgency and impact

The impact and complexity

The cost and urgency

The complexity and cost

新問題 297
Which practice identifies metrics that reflect a customer experience of a service?

Continual improvement

Service level management

Service desk

Problem management

新問題 298
Which practice has a strong influence on the user experience and perception of the service provider?

Service desk

Change enablement

Service level management

Supplier management

新問題 299
Which action is performed by a service provider?

Requesting required service actions

Authorizing budget for service consumption

Ensuring access to agreed resources

Receiving of the agreed goods

Explanation/Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/it-service-management-concepts

新問題 300
Which statement about emergency changes is CORRECT?

The testing of emergency can be eliminated in order to implement the change quickly

The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly

Emergency changes should be authorized and implemented as service requests

Emergency changes must be fully documented before authorization and implementation

新問題 301
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

relationships with suppliers

configuration of services

skills of people

authorization of changes

新問題 302
Identify the missing word in the following sentence.
The purpose of the ‘supplier management’ practice is to ensure that the organization’s suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

measured

rewarded

managed

defined

Reference: https://www.bmc.com/blogs/itil-management-practices/

新問題 303
Which is handled as a service request?

An investigation to identify the cause of an incident

A compliment about an IT support team

The failure of an IT service

An emergency change to implement a security patch

新問題 304
Which statement about known errors and problems is CORRECT?

Known error is the status assigned to a problem after it has been analysed

A known error is the cause of one or more problems

Known errors cause vulnerabilities, problems cause incidents

Known errors are managed by technical staff, problems are managed by service management staff

新問題 305
What can be used to determine if a service is ‘fit for purpose’?

Availability

Warranty

Outcome

Utility

新問題 306
Which guiding principle recommends coordinating all dimensions of service management?

Start where you are

Think and work holistically

Keep it simple and practical

Progress iteratively with feedback

新問題 307
Which two practices use workarounds?

Change enablement and continual improvement

Change enablement and problem management

Problem management and incident management

Incident management and continual improvement

新問題 308
Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].

assets

values

elements

services

新問題 309
What is the difference between the ‘incident management” and ‘service desk’ practices’?

Incident management restores service operation; service desk provides communication with users

Incident management resolves complex issues, service desk reserves simpler issues

Incident What is the difference between the ‘incident management” and ‘service

Incident management manages interruptions to services, service desk monitors achieved service quality

The incident management practice aims to minimize the negative impact of incidents by restoring normal service operation as quickly as possible1. This practice involves logging, categorizing, prioritizing, investigating, resolving, and closing incidents2. The service desk practice provides a single point of contact for users and customers to report issues, make requests, or seek guidance1. This practice involves providing communication with users, capturing feedback, managing user satisfaction, and facilitating continual improvement3. Reference: ITIL Foundation – ITIL 4 Edition, page 14; ITIL 4 – A Pocket Guide, page 32; ITIL 4 Practice Guide: Incident Management, page 7.

新問題 310
Which is a recommendation for applying the guiding principle ‘keep it simple and practical?

Communicate in a way the audience can hear

Sometimes nothing from the current state can be re used

If a practice is easier to follow it is more likely to be adopted

Fast does not mean incomplete

新問題 311
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

Incident management

Service Request management

Change enablement

Service request management

Explanation
Incident management is typically closely aligned with the service desk, which is the single point of contact for all users communicating with IT. When a service is disrupted or fails to deliver the promised performance during normal service hours, it is essential to restore the service to normal operation as quickly as possible.
https://www.bmc.com/blogs/itil-v3-incident-management/

新問題 312
When should the effectiveness of a problem workaround be assessed?

Whenever the workaround is used

Whenever the problem is resolved

Whenever the workaround becomes a known error

Whenever the problem is prioritized

新問題 313
What is included in the purpose of the ‘release management’ practice?

Authorizing changes to proceed

Making new features available for use

Moving new software to live environments

Ensuring information about services is available

Explanation
The purpose of the release management practice is to make new and changed services and features available for use.
Release: A version of a service or other configuration item, or a collection of configuration items, that is made available for use.
https://wiki.process-symphony.com.au/framework/lifecycle/process/release-management-itil-4/

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