2023年最新のに更新されたのはB2C-Solution-ArchitectテストエンジンとPDFで完全版無料問題集保証！ [Q58-Q76]

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2023年最新のに更新されたのはB2C-Solution-ArchitectテストエンジンとPDFで完全版無料問題集保証！

最新のSalesforce Architec B2C-Solution-Architect実際の無料試験問題

Salesforce B2C-Solution-Architect試験は、B2Cソリューションの設計と実装に関連する広範なトピックをカバーしています。試験で扱われるトピックの一部には、データモデリング、ガバナンス、デザインパターン、アーキテクチャ、ユーザーエクスペリエンスデザイン、および技術実装が含まれます。認定プログラムは、Salesforceテクノロジーを使用して成功したB2Cソリューションを設計、開発、および実装する能力を評価するように設計されています。

Salesforce Certified B2C Solution Architectの資格は、業界で高く評価され、Salesforceエコシステムで最も要求される資格の1つと考えられています。この資格を持つ専門家は、SalesforceのB2C Commerce、Marketing Cloud、Service Cloudプラットフォームについて深い理解を持っています。彼らは、B2C組織の特定のニーズを満たすカスタムソリューションを設計および実装し、全体的な効率を改善することができます。

58、A customer has been using Marketing Cioud with their existing (non-Salesforce) ecommerce site for more than 3 years and is now implementing Service Cloud to help improve the quality of support given to their customers. While Service Cloud will be integrated with the ecommerce site and they want to use many Marketing Cloud Connect features, the customer is insisting on continuing to use the existing integration between the ecommerce site and Marketing Cloud until they move to Salesforce B2C Commerce (planned for the coming 2 years).
Which two concerns should the Solution Architect raise with the customer considering the approach they want to take?
Choose 2 answers

Additional Matching rules will need to be implemented in Service Cloud to ensure identities are merged before messaging in Marketing Cloud.

Email tracking for messages sent from the ecommerce site will not be replicated via Marketing Cloud Connect and therefore will not be visible to the Service Agents.

Journey Builder will need to be used to update the Contact Key directly in Marketing Cloud to ensure the existing ecommerce site integration can continue to be used.

Contacts may be duplicated in Marketing Cloud during the transition phase, and additional work may be required to merge identities at a later date.

59、Northern Trail Outfitters (NTO) wants to bring data from across all parts of their Salesforce Customer Success Platform Into the Marketing Cloud account. A Solution Architect recommends using Synchronized Data Sources In Contact Builder and Marketing Cloud Connect to Integrate multiple business units In their account.
Which API does the Solution Architect need to use with Marketing Cloud Connect for this integration?

Tooling API

REST API

SOAP API

Streaming API

60、A company is currently Implementing B2C Commerce and wants to use Marketing Cloud to send transactional emails like the Welcome Email, Order Confirmation, and Order Status Update Email.
Which three steps are required to configure the Marketing Cloud Connector for triggered emails?
Choose 3 answers

Configure REST Services in B2C Commerce that will be used to authenticate B2C Commerce against Marketing Cloud via its API integration and initiate a transactional email delivery.

Customize the B2C Commerce storefront to invoke Marketing Cloud’s Transactional Messaging REST API whenever a transactional message should be delivered. This customization should first authenticate B2C Commerce against Marketing Cloud and then deliver the Transactional Messaging pavload to inform message contents.

Create an API Integration in Marketing Cloud using Installed Packages that provision access to Marketing Cloud APIs by external systems like B2C Commerce.

Customize the B2C Commerce storefront to trigger Marketing Cloud Transactional Messages at strategic points in the customer’s experience by using Marketing Cloud’s Transactional Messaging REST API. This customization should Include a payload that informs message contents.

Integrate Marketing Cloud and B2C Commerce to provide Marketing Cloud with B2C Commerce order and customer information on a nightly basis via SFTP.

61、A single-brand client is implementing a Salesforce multi-cloud solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. They have licenses for over 100 Service Cloud sandboxes, one B2C Commerce realm with on-demand sandboxes, and three Marketing Cloud production business units. The client wants to understand the environment, development, and automation deployment strategy for the implementation.
Which two recommendations should a Solution Architect make in the discovery session?
Choose 2 answers

Run load testing in B2C Commerce pre-launch against the production instance connected to a full copy sandbox in Service Cloud

Use Marketing Cloud business units as testing environments

Use a single Marketing Cloud instance to connect to multiple Service Cloud environments using Marketing Cloud Connect for each business unit

Use a Service Cloud partial copy sandbox to provide better performance than a developer pro sandbox as well as a normal sandbox

62、Northern Trail Outfitters (NTO) wants to bring data from custom objects from its Salesforce Customer Success Platform into the Marketing Cloud account. NTO aims fora personalization of the customer journey with up-to-date Information and using dynamic content from multiple sources.
How can a Solution Architect ensure the expected data Is available within the Marketing Cloud?

Utilize Synchronized Data Sources within Marketing Cloud.

Implement a custom integration between Marketing Cloud and the Customer Success Platform.

Install and configure Distributed Marketing to make content accessible.

Use Marketing Cloud Connect to fetch the expected data using APIs at send time.

63、An organization operating more than 20 beauty, personal care, and health brands wants to move from its on-premise CRM system to Service Cloud and Marketing Cloud. Because a customer’s privacy and marketing preferences can vary based on the brand, the organization needs to track those preferences to run consent-based marketing campaigns.
Which consideration should a Solution Architect keep in mind with respect to consent preferences in Marketing Cloud with the consent data model?

A separate contact is required for each brand where consent is independently managed; the total count of contacts in Marketing Cloud can be larger than the number of individual customers.

When multiple brands are operated in a single org, the native relationship between Business, Brand, and Contact object helps distinguish privacy and consent preferences that vary between different brands.

Global consent governs all-or-nothing consent settings that should be managed on the Contact object to follow cross-cloud data strategy best practice using the contact ID as the primary key in Marketing Cloud.

When a subscriber unsubscribes without following the unsubscribe link provided in the message, the unsubscribe request is sent to Marketing Cloud directly and synchronized to the Salesforce Consent Data Model through Marketing Cloud Connect.

64、Northern Trail Outfitters (NTO) is a clothing and outdoor specialist retailer. NTO has had success with its B2C store using B2C Commerce, supported by Service Cloud and Marketing Cloud for customer service and email campaigns, respectively. Now, NTO wants to increase its revenue by making personalized product recommendations using Einstein Web & Email Recommendations in Marketing Cloud. These recommendations should be consistent across email, storefront, and service console.
Which two things should a Solution Architect consider before recommending this approach?
Choose 2 answers

The service console will need a customized Lightning component to display the recommendations,

Product Catalogs can be configured natively to sync from B2C Commerce to Marketing Cloud using a point and click configuration.

Each storefront should be linked to its own Marketing Cloud Business Unit to ensure relevant recommendations.

Email should be used as the unique identifier since B2C Commerce and Service Cloud may not have the Marketing Cloud Contact Key.

65、A company recently launched their ecommerce sites for three countries: Australia, New Zealand, and Singapore. The company is now looking to set up marketing automations using Marketing Cloud.
Their B2C Commerce is configured with two realms: ANZ and SE Asia. Each country has a site within their respective realm: Australia and New Zealand sites are within ANZ and Singapore is within SE Asia.
Which account hierarchy should a Solution Architect recommend for the Marketing Cloud set up?

Use a separate Marketing Cloud tenant for each site

Use a separate Marketing Cloud tenant for each realm and map business units to sites within each realm

Use a single Marketing Cloud tenant and map business units to each site irrespective of the realm

Use a single Marketing cloud tenant and map business units to each realm

66、Northern Trail Outfitters (NTO) exported all the Account records from Salesforce and used a data transformation tool to clean up values in the phone field using a standardized format. The export file has more than 2 million records. During previous data loads for similar updates on the Account object, NTO did not experience any issues with row lock.
Which feature of Data Loader should be used to load this data back into Salesforce faster?

REST API

Bulk API Serial Mode

SOAP API

Bulk API

67、A university is considering using Experience Cloud so its students can interact with advisors who have Service Cloud licenses. The university would like to offer the easiest path for existing students to log in while still maintaining security. They have an on-premises Active Directory identity provider and use Google Workspace (formerly known as G Suite) for student email addresses.
What should a Solution Architect recommend?

Implement Social Sign On with Openld Connect and Google Workspace as Auth Provider.

Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.

Implement Aloha template for students to access email with Salesforce Authenticator app.

Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.

68、A Solution Architect is working on a project that will use Service Cloud and Marketing Cloud. The company is concerned about its service agents’ productivity, since they will sometimes also require access to Marketing Cloud. The company wants the Solution Architect to implement a solution that lets agents authenticate and access all systems with the least possible clicks. The company wants agents to confirm their identity using multi-factor authentication (MFA) upon logging in to either system.
Which three activities does the Solution Architect need to complete in order to meet the company’s requirements?
Choose 3 answers

Enable SSO on both Service Cloud and Marketing Cloud.

Define which system is acting as an identity provider (IDP).

Configure Marketing Cloud Connect,

Enable Active Directory Federation Services (ADFS) and Salesforce Event Monitoring on the identity provider (IDP).

Enable MFA on the identity provider (IDP).

69、A company wants to integrate B2C Commerce and Service Cloud with Order Management so that customers who are shopping online can receive support from service agents during returns, exchanges, and payments. The company wants to send order and transaction information to Service Cloud so that agents have the most up-to-date information when providing service to customers.
What capabilities of a B2C Commerce and Service Cloud integration can a service agent benefit from most?

Service agents leverage order cancellation but only with custom development.

Service agents leverage products, catalog, and inventory information directly in Service Cloud.

Service agents leverage order line items, shipment, and payment information in Service Cloud.

Service agents leverage the entire case history inside of B2C Commerce.

70、A company is In the process of defining the authoritative system for key data entitles Involved In B2C journeys. The company has about 200.000 customers, each averaging 30 orders per year.
Which two systems are considered an authoritative system for consent and compliance preferences, as well as primary person attributes such as name, address, birthday, phone, and email?
Choose 2 answers

B2C Commerce

Service Cloud

Experience Cloud

Marketing Cloud

71、A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce – Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.

Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.

Integrate Salesforce Order Management to B2C Commerce for order history and user self service.

Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.

Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.

72、A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts.
Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?
Choose 2 answers

Customer 360 Data Manager

Third-party application or AppExchange tool

Duplicate Matching Rules

Lightning Data Services

73、A customer service team raised a new business requirement that requires a multi-cloud solution design between B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect has been hired to lead the design of the multi-cloud solution.
Which two actions should the Solution Architect take to accurately capture requirements and deliver the solution overview?
Choose 2 answers

Include functional subject matter experts and technical resources across multiple discovery workshops, grouped by business function to ensure all requirements are captured.

Conduct discovery workshops and upon completion present the solution back to the design authority or executive stakeholders to validate the solution.

Conduct discovery workshops to create a user acceptance testing document and invite business owners, each cloud technical architect, and implementation development team.

Include the customer service team so that they can provide detailed user stories prior to the discovery workshops.

74、Northern Trail Outfitters (NTO) recently implemented the Service Cloud Connector between B2C Commerce and Service Cloud. They released a new feature that allows customers to add their favorite National Park to their profile. After an attempt to help a customer, a service agent informs the Director of IT that they cannot see or update the new National Park value on the profile in the Service Cloud console.
What should the Solution Architect keep in mind to avoid data exchange issues after implementation?

Check the fieldMapping custom settings in Service Cloud to confirm the nationalParks attribute was mapped from the Commerce Profile to the Service Contact

Check the field-level security for nationalParks is set to read only

Check that the nationalParks value was added to the Profile Custom Object in B2C Commerce

Check that the nationalParks value is defined in the json of the B2C Commerce Customer Data API

75、Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers

Mobile Connect lacks integration with the service agent console without Digital Engagement

Mobile Connect only supports outbound messaging in selected countries

Social Studio does not support 1:1 messaging on the apps listed in the scenario

Social Studio is limited to listening to social channel and not responding

76、An ecommerce company has one B2C Commerce Primary Instance Group with three storefronts and is considering Marketing Cloud for email messaging and customer journey orchestration. The company has a strong desire to implement product recommendations in their email messaging as well as implement the abandoned cart use-case.
Which two approaches should a Solution Architect recommend to ensure that the company can implement solutions that align with their requirements?
Choose 2 answers

Implement Marketing Cloud with a single business unit as that unit can share its product catalog across the three B2C Commerce storefronts and generate storefront-specific product recommendations.

Implement a separate business unit for each B2C Commerce storefront to ensure that each storefront has its own Marketing Cloud product catalog from which product recommendations will be driven.

Implement abandoned cart using Marketing Cloud’s Behavioral Trigger feature and create an abandonment journey for all three storefronts from a single business unit. Marketing Cloud will manage ensuring that product recommendations are storefront specific via Marketing Cloud Einstein.

Implement abandoned cart using Marketing Cloud’s Behavioral Trigger feature and create an abandonment journey for each storefront and their paired business unit. The B2C Commerce storefront must also be extended to re-create the customer’s shopping cart with abandoned products.