[2023年04月最新リリース] 合格できるField-Service-Consultant試験にはリアル問題とアンサー [Q66-Q90]

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[2023年04月最新リリース] 合格できるField-Service-Consultant試験にはリアル問題とアンサー

合格できるField-Service-Consultantレビューガイド、頼もしいField-Service-Consultantテストエンジン

Salesforce Field-Service-Consultant（Salesforce認定フィールドサービスコンサルタント）認定試験は、Salesforceプラットフォームを使用したフィールドサービス管理の分野での専門知識を証明するために設計されたプロフェッショナルな認定資格です。この認定試験は、フィールドサービスマネージャー、サービスデリバリーマネージャー、コンサルタント、またはこの分野での知識とスキルを拡大したい人々に最適な選択肢です。

新問題 66
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors’ experience?

Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Assign Contractor 1 as a Preferred Resource.

Assign Contractor 1 and 2 different capacities for repair work.

Assign Contractor 2 as an Excluded Resource.

新問題 67
Universal Containers provides 24/7 service support to its customers. However, their Field Service Technicians have specified working hours. Which two items should the Consultant create? Choose 2 answers.

Create operating hours for the Service Appointment.

Create operating hours for the Service Resource.

Create operating hours for the Optimization Engine.

Create operating hours for the Service Territory.

新問題 68
Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer’s account. What should a Consultant recommend to track these work requests?

Cases Only

Cases, Work Orders, and Tasks

Work Orders and Cases

Work Orders only

新問題 69
A Field Service Technician wants the ability to view a list of currently available parts on another Technician’s truck. The Technician will then have ability to request the part(s) from the other Technician. What should a Consultant recommend to view and transfer parts between Technicians?

Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock.

Build a solution to view the Technician’s truck stock and create a custom process to request transfer to stock.

Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock.

Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.

新問題 70
Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?

Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.

Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.

Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.

Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.

新問題 71
Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.
What should the consultant implement to meet this requirement?

Add a lightning component to work orders.

Enable path for work orders.

Enable knowledge on work orders.

Add compact layouts to work orders.

新問題 72
Northern trail outfitters (NTO) asks its clients for feedback on every service visit.
NTO wants to dispatch the appropriate technicians based on customer feedback.
What are two ways the consultant can meet this requirement?
Choose 2 answers

Configure and add excluded and required required resource business objectives to scheduling policies.

Configure customer preferences on the service resource record.

Configure resource preferences on the account or work order.

Configure and add excluded and required resource work rules to scheduling policies.

新問題 73
Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?

Utilize Standard Global Service Price Book Entries.

Utilize multiple country-specific Price Books.

Utilize country-specific Price Book Entries.

Utilize the standard Salesforce Price Book.

新問題 74
in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

Jobs can take longer than the available resources hours in a day.

jobs need to be performed at the same site on the same day of the week.

jobs require multiple stages of work performed by different resources.

jobs require consecutive days of work and can span over weekends.

新問題 75
Northern Trail Outfitters’ account is configured with Multi-Org to leverage two Salesforce CRM accounts. In the Cloud Kicks business unit they want to disconnect the sandbox instance and connect the production instance.
What additional configuration changes could be made to avoid any disruption of functionality?

Rename and delete sandbox synchronized data extensions before connecting.

A Update query activities that reference the new synchronized data extensions.

Manually remove existing user mappings, attribute mappings, and tracking subscriptions.

Configure Multi-Org settings to account for two production instances in Setup.

新問題 76
Over 70% of Universal Containers’ sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?

Create a New Task linked to the Contact and assign to a Sales Rep.

Add a “Create Opportunity” Quick Action to the Work Order Line Item.

Create a custom Visualforce page to create a new Opportunity.

Add an “Upsell” Quick Action to the Account that creates a new Work Order

新問題 77
Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.

Implement Work Types and Skill Assignments.

Implement Assignment Rules and Work Orders.

Assign Skills and Skill Levels to Users.

Assign Skills and Skill Levels to Resources.

新問題 78
An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?

Create one Service Resource and assign the relevant Permission Set Licenses.

Create one Service Resource and assign the Technician and Dispatcher role.

Create two Skills records and assign them to the Service Resource record.

Create two Service Resources and assign them to the employee.

新問題 79
Universal containers want to schedule delivery using field service lightning. Each delivery requires that an installation and safety inspection be performed by different technicians during the same visit. The safety inspection needs to be executed after the installation is completed How should the Consultant use complex work to meet this requirement?

Define start after finish and same day dependencies

Define a same start dependency

Define same resource and start dependencies

Define start after finish dependencies

新問題 80
Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.

Each Asset will have a Service Appointment that will represent the work needed for each machine.

Each Account will have a Service Appointment that will represent the work to be done at the customer site.

Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

新問題 81
Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments’ status using the dispatcher console Gantt chart.
Which steps should the consultant take to meet these requirements?

Create permission sets and assign the field service lightning resource permission set and scheduling license to each technician

Create permission sets and assign the field service lightning admin permission set to service resources.

Create permission sets and assign the field service lightning scheduling and mobile permission sets to the resource profile.

Create permission sets and assign the field service lightning mobile permission set to service resources.

新問題 82
Service resources at universal container UC frequently work in more than one service territory the current scheduling policy looks only at primary territory while us still want to optimizer to use the service resource primary when scheduling, UC also wants the scheduling policy to look at the resources secondary services territory Which two scheduling policy changes should a consultant recommend?
Choose 2 answers

Includes the match territory work rule

Remove the match territory work rule

Select working location enable primary on the working territories work rule

Deselect working location primary on the working territories work rule

新問題 83
Northern Trail Outfitters (NTO) wants to create a relevant audience from a data extension for a daily send campaign. The audience will change from day-to-day. These emails contain a View As Web Page link and NTO wants to ensure this will not be broken when the audience is refreshed dally.
What configuration can meet this criteria7

Use exclusion lists for the send – excluding those that already were sent the email.

Use SQL Query to filter the audience into a new data extension that is upserted every day.

Use a SQL Query to filter the audience into a new data extension that is overwritten each day.

Use AMPscript inside the email to pull information from a send logging data extension to determine which content displays based on message context.

新問題 84
One of Universal Containers’ customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

Assign the Technician to a new Service Territory.

Remove the Technician as a Preferred Resource.

Create an Excluded Resource for the Account.

Create a new Work Order Validation Rule.

新問題 85
universal container UC uses two contractors 1 and contractor 2 to perform repair work contractor 1 has provided service for UC for longer period time and considered to have more repair work expertise then contractor 2 How should a consultant configure the contractors experience?

Assign contractors 1 and 2 different capacities of repair work

Assign contractors 1 and 2 different skill levels for repair works

Assign contractors 1 and 2 preferred source

Assign contractors 1 and 2 as excluded resources

新問題 86
Northern Trail Outfitters (NTO) wants to track and report on individual tasks completed, including parts consumed and pricing details, as part of the Work Order completion process. NTO wants to schedule one or multiple tasks to different Technicians as needed.
How should the Consultant meet the requirement utilizing
the standard Salesforce Field Service Data Model?

Create Custom Object records, each with its own child Service Appointment.

Create multiple Service Appointments, each with its own child task records.

Create multiple Service Appointments, each with its own child Work Order Line Item.

Create Work Order Line Items, each with its own child Service Appointment.

新問題 87
Universal container wants to ensure the technician has the correct equipment before arriving at a job site.
Which two considerations should the consultant take into account when configuring?
field service lightning?
Choose 2 answers

Quantity and unit of measure are required when adding a required product

Validation rule and triggers created on work order and work order line-item objects are automatically recreated for work

Required product must be added to both work order and all work order line items

Work type can be configured to include required products on the work order and work order line item

新問題 88
Universal container typically performs installs, break-fix, and inspection for all clients. The service manager wants to create a template for common work requests.
What should a consultant implement to assist the dispatch team?

Work type line items for install, break-fix, and inspection

Work order Business process for install, break-fix, and inspection

Work order custom fields to define install, break-fix, and inspection

Work type and skill requirements for install, break-fix, and inspection

新問題 89
In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher?
Choose 3 answers

Google Traffic Data

Resource’s Home Base

Service Appointments

Resource’s Travel Speed

Service Appointment Dependencies

新問題 90
Northern Trail Outfitters wants to provide near real-time data in a 30-day welcome Journey.
Which data setup should thty use for decision splits?

Journey Data queried from main data extension

Contact Data using Synchronized Data Sources

Journey Data using CRM Report Import Activity to Salesforce Data Extension

Contact Data Mapped through Salesforce Marketing Cloud Profile Attributes

Salesforce Field-Service-Consultant 認定試験は、Salesforce Field Service Lightning ソリューションの専門知識を証明したいプロフェッショナルにとって必須の資格です。この認定は、世界的に認知され、雇用者に高く評価されています。この認定は、候補者のスキルや知識を向上させるだけでなく、求人市場で目立つことができます。この認定を取得することで、プロフェッショナルは収入を増やし、フィールドサービス管理の分野で新しいキャリアの機会を開拓することができます。

100%無料Field-Service-Consultant日常練習試験141問題：https://www.passtest.jp/Salesforce/Field-Service-Consultant-shiken.html