[2022年07月] 合格させるITIL-Foundation試験一発合格、最新のITIL-Foundation の提供する試験問題 [Q138-Q159]

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[2022年07月] 合格させるITIL-Foundation試験一発合格、最新のITIL-Foundation PassTestの提供する試験問題

ITIL Foundation Certification問題集でITIL-Foundation試験の完全版解答試験学習ガイド

質問138、 Which process is responsible for sourcing and delivering components of requested standard services?

Request fulfilment

Service portfolio management

Service desk

IT finance

質問139、 Which term describes if a service is fit for use?

Serviceability

Utility

Warranty

Availability

質問140、 Which of the following is NOT a valid objective of problem management?

To prevent problems and their resultant Incidents

To manage problems throughout their lifecycle

To restore service to a user

To eliminate recurring incidents

質問141、 Which is the CORRECT list for the three levels of a multi-level service level agreement (SLA.?

Technology, customer, user

Corporate, customer, service

Corporate, customer, technology

Service, user, IT

質問142、 Which of the following are responsibilities of a Service Level Manager?
(1) Agreeing targets in Service Level Agreements
(2) Designing the service so it can meet the targets
(3) Ensuring all needed contracts and agreements are in place

1 and 3 only

All of the above

2 and 3 only

1 and 2 only

Explanation/Reference:

質問143、 The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

Training in risk management for all staff and identification of risks

Identification of risk, analysis and management of the exposure to risk

Control of exposure to risk and investment of capital

Training of all staff and investment of capital

質問144、 Which process will regularly analyze incident data to identify discernible trends?

Service level management

Problem management

Change management

Event management

質問145、 What BEST describes the purpose of analyzing risk?

To assess impact and urgency

To assess impact and probability

To review remediation planning

To review transition planning

質問146、 Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1. Providing an understanding of what strategy is
2. Ensuring a working relationship between the customer and service provider
3. Defining how value is created

1 only

2 only

3 only

All of the above

質問147、 What do customer perceptions and business outcomes help to define?

The value of a service

Governance

Total cost of ownership (TCO)

Key performance indicators (KPIs)

質問148、 Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

To ensure that a service can be managed and operated in accordance with constraints specified during design

To design and develop capabilities for service management

To provide good-quality knowledge and information about services

To plan the resources required to manage a release

質問149、 Which of the following is NOT an objective of request fulfillment?

To provide information to users about what services are available and how to request them

To update the service catalogue with services that may be requested through the service desk

To provide a channel for users to request and receive standard services

To source and deliver the components of standard services that have been requested

質問150、 Which process has the following objective, ‘Produce service design packages (SDPs) based on service charters and change requests’?

Service transition planning and support

Design coordination

Service level management

Change management

質問151、 Which of the following would be examined by a major problem review?
1. Things that were done correctly
2. Things that were done incorrectly
3. How to prevent recurrence
4. What could be done better in the future

1 only

2 and 3 only

1, 2 and 4 only

All of the above

質問152、 What is the name of the group that should review changes that must be implemented faster than the normal change process?

Technical management

Emergency change advisory board

Urgent change board

Urgent change authority

質問153、 Which process monitors and improves the performance of the service transition stage of the service lifecycle?

Transition planning and support

Design co-ordination

Change management

Service transition management

質問154、 In which of the following areas would ITIL complementary guidance provide assistance?
1. Adapting best practice for specific industry sectors
2. Integrating ITIL with other operating models

Both of the above

Neither of the above

Option 1 only

Option 2 only

質問155、 What BEST describes the value of continual service improvement to the business?

It supports the creation of a portfolio of quantified services

It results in gradual improvement in cost effectiveness

It improves governance by building controls into service designs

It provides quick and effective access to standard services

質問156、 Which statement about service review meetings is FALSE?

Actions from service review meetings should only be assigned to the service provider

Meetings should be held on a regular basis to review service achievement

Issues for the upcoming period should be discussed at the meetings

Progress and success of the service improvement programme (SIP) should be reviewed

質問157、 What is the BEST definition of an internal service?

It is a supporting service delivered between functions of the IT service provider

It is any customer-facing service delivered by an outsourced provider

It is a service delivered to the terms of a contract which enables a customer to achieve business outcomes

It is a service delivered between departments or business units in the same organization

質問158、 Which of the following activities are performed by a service desk?
1. Logging details of incidents and service requests
2. Providing first-line investigation and diagnosis
3. Restoring service
4. Implementing all standard changes

All of the above

1, 2 and 3 only

2 and 4 only

3 and 4 only

質問159、 What does the term “Wisdom” represent within the Data-to-Information-to-Knowledge-to-Wisdom (DIKW)?

The complete collection of all data and data repositories in the organization

The knowledge to manage organization processes and people

The complete collection of all process management structures in the organization

The contextual awareness to provide strong common sense judgement

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