2022年最新の1z0-1037-22問題集レビュー専門クイズ学習材料 [Q28-Q48]

28、Examine these statements about products, categories, and dispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?

29、You notice that when a customer searches with the word “mobile”, there are irrelevant answers showing under “Answers Other Found Helpful” section.
Which two steps should you take to resolve this? (Choose two.)

30、Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced? (Choose three.)

31、Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)

32、What does the response requirement in an SLA specify?

33、You have created a new article in your knowledge base and you want it to always appear at the top of the search result page.
What display position should you configure?

34、A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)

35、Which two report columns are displayed in Oracle Knowledge Advanced? (Choose two.)

36、Which action can be performed on published reports?

37、You have created a new answer article for your customer but when you are trying to see that answer article on the Customer’s Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

38、Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidents in a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

39、In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain? (Choose three.)

40、In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?

41、Which two statements are true about published reports? (Choose two.)

42、After how many categories will you see a search box that you can use to locate a subset of the categories in Knowledge Advanced?

43、You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?

44、How is unconditional linking different from conditional linking for a linked column in a report?

45、Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

46、How can you access the Report Explorer?

47、Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?

48、Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code “ACCESS_DENIED”.
What are two reasons for this? (Choose two.)