正真正銘の1Z0-1003-21問題集で無料PDF問題で合格させる [Q22-Q41]

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正真正銘の1Z0-1003-21問題集で無料PDF問題で合格させる

結果を保証するには最新2022年08月無料で提供する1Z0-1003-21

Oracle 1Z0-1003-21 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Explain the Calendar Capabilities in OFS Describe the Various Launch Conditions
トピック 2	Describe Activities and Activity Type Features Configure Resources and Resource Types
トピック 3	Describe Routing Optimization Options Describe Routing Plan Capabilities
トピック 4	Explain the Usage of Work Zones Inventory and Inventory Types
トピック 5	Describe Resource and Resource Type Settings Resources and Resource Types
トピック 6	Describe Inventory Use and Inventory Types Understand the Capabilities of the OFS Plug-in Framework
トピック 7	Describe the Custom Property Types Describe Collaboration Features
トピック 8	Explain Business Rules Settings Explain the Usage of Filters within OFS
トピック 9	Explain Duration and Travel Statistics Configure Core Application Screens
トピック 10	Describe Users and User Type Settings Explain the Usage of Work Skills
トピック 11	Explain the Capabilities of the Outbound Integration Channels Describe Quota, Capacity and Booking Options

質問22、 Your customer has received some complaints about certain resources, and that information has been recorded within their CRM system.
They want to pass this information along when activities are booked and sent to OFSC, so that it can be used as a routing constraint for any of their customer-facing Activity Types.
Which standard Activity Type features must be enabled to support this requirement?

“Allow creation in buckets” and “Allow move between resources”

“Allow to create from incoming interface” and “Support of preferred resources”

“Allow to create from incoming interface” and “Allow move between resources”

“Allow Mass Activities” and “Support of preferred resources”

質問23、 A new Activity Type Group called ‘Low Priority Work1 has been created in Oracle Field Service Cloud (OFSC) and a number of Activity Types from the ‘Customer’ group have been moved into this new group.
You have been tasked to change the Time Slot for these Activity Types to ‘All-Day’ because they are low priority.
How do you configure this via theActivity Types screen?

Modify the ‘Low Priority Work’ group and set the Time Slot to ‘All-Day’.

Select the first Activity Type within the group, click ‘Modify’ and set Time Slot to ‘All-Day’. Then use the ‘Clone’ function to update the remaining Activity Types.

For every Activity Type you need to modify, click the ‘Modify’ action and select the ‘All-Day’ Time Slot for them.

Select the Activity Types within the group, and then click Time Slot and choose ‘All-Day’.

質問24、 A supervisor notices that some of the actions and status changes of technicians that work an 11 PM – 4 AM shift are being included in the next day’sdaily extract file.
The supervisor must have those actions included in the previous day’s daily extract.
What must be configured to enable those actions to be included in the previous day’s daily extract?

Set the BICS Settings on the Daily Extract screen to reflect the previous day.

Add the “Shift” property to the resource daily extract configuration.

Set the Overnight work value to 4 hours past midnight on the Business Rules screen.

Add the “Activity by Statuses” report to the Schedule Report menu item.

質問25、 Your customer requires that their engineers make courtesy calls 2-4 hours after they complete an installation to make sure that everything is working properly.
Two activities are created via integration but they need to be linked.
Identify the correct setupfor the link template.

Set up a Start-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

Set up a Finish-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable
4-hour Maximum interval.

Set up a Start-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

Set up a Finish-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

質問26、 Yourcustomer wants to configure an inner step message (“B”) to send an email if a previous message (“A ) has Failed.
Which statement explains how this can be supported?

In the Message Scenario screen’s Blocking Conditions tab of message B, add a condition that blocks the message when the message A’s status is NOT IN failed.

In the Message Scenario screen’s Next Steps tab of message A, add message B as the Next Message Step with the final status “Failed”.

In the Message Scenario screen’s Next Stepstab of message B, add message A as the Next Message Step with the final status Failed”.

In the Message Scenario screen’s Blocking Conditions tab of message B, add a condition that blocks the message when the message A’s status is NOT IN sent.

質問27、 A customer has technicians with varying degrees of training to perform installation work.
Their current corresponding skill levels are:
Expert level value = 100
Fully Qualified level value = 50
Novice level value = 25
For activities that require expert technicians, there is already an “Installation” work skill in place to identify those high visibility activities and enforce that assignment rule.
However, another segment of mid-tier installation activities must be assigned to technicians that are at least novices, but even better if they are considered fully qualified.
Which configuration satisfies the requirement of assigning thosemid-tier installation activities?

Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50

Modify the existing Installation work skill’s conditions, setting the Required level to 25, thePreferable level to 50 and creating an additional condition to identify high visibility activities

Modify the existing Installation work skill’s conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities

Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25.

質問28、 A customer has chosen to override learned activity durations for a periodof time, after which they will revert bads; to having Oracle Field Service Cloud (OFSC) provide duration estimations based on learned behavior.
Which statement is accurate regarding how the statistics override option works?

Activity duration overridescan only be started or stopped manually within the OFSC Core Application.

Even though an activity duration override is in effect, OFSC still compiles statistically learned values from reported field activities.

OFSC will begin updating statisticallylearned values from reported field activities once the override has stopped.

An activity duration overrides can be applied for a type of activity even if a given resource has not yet completed an activity of that type.

質問29、 Your customer has enabled the setting ‘Personalize the estimation of activity duration’ for a given Resource Type.
What is the consequence of this setting for resources of that type?

It ensures that all new resources of this type will have the same duration ratios based on the company-level duration estimations.

It ensures that the same activity durations for resources of thistype will be applied to all Activity Types.

It ensures that activity durations recorded for resources of this Resource Type will not be applied to company-level estimations.

It permits the ability to set duration ratios based on the company-level duration estimations for new resources of this type.

質問30、 Your customer has enabled “Calculate activity duration using statistics” with a “Default duration’ of 48 minutes for a new Activity Type called TV Upgrade.
Your customer has created a new TV Upgrade activity with amanually set 30-minute duration. Which statement is true regarding the estimated duration for this new TV Upgrade activity?

The activity duration is set as 30 minutes when no learned statistics are available.

The activity duration is set as 30 minutes.

The activity duration is set as 30 minutes when learned statistics are available.

The activity duration is set as 48 minutes.

The activity duration is set as 48 minutes when no learned statistics are available.

The activity durationis set as 48 minutes when learned statistics are available

質問31、 Which three configurations will enable booking to automatically close?

specific work zones at designated times, based on intersections of capacity categories and booking intervals, set for either the same day or from 1-5 days earlier

specific work zones at designated times, based on booking intervals including All Day intervals, set for either the same day or from 1-5 days earlier

specific booking intervals at designated times, set for either the same day or from 1-5 days earlier

specific capacity intervals at designated times, set for either the same day or from 1-5 days earlier

specific work zones at designated times, based on intersections of capacity categories and time slots, set for either the same day or from 1-5 days earlier

質問32、 Your customer requires the option for supervisors to “supervise”Junior engineers as they are performing certain activities.
For this functionality, you have created a new “Supervision” internal activity to manually link these activities so they start at the same time by different resources.
Which option is a valid wayto configure this?

Create a new (related) Link Template with “Different Resources” Assignment Constraint.

Create a new (simultaneous) Link Template with default values.

Create a new (simultaneous) Link Template with “Different Resources”Assignment Constraint.

Create a new (related) Link Template with default values.

質問33、 You need to configure a property to display a list of a customer’s current subscribed servicesjbn your technician’s mobile device in an easily readable table format.
How do you accomplish this?

Createa String property and use a Regular Expression to set the format of the table.

Create a String property and use the Regular Expression and XSL Transformation fields.

Create a File property and use the Regular Expression and XSL Transformation fields.

Create a String or File property and use the Regular Expression and XSL Transformation fields.

Create a File property and use a Regular Expression to set the format of the table.

質問34、 Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.
What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to beaccessed from the OFSC application?

The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.

The administrator must configure the Oracle Knowledge access settings in OFSC.

The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.

Field personnel must be assigned Service Cloud accessvia the Service Portal interface.

The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.

質問35、 Which two statements are correct regarding Daily Extracts in Oracle Field Service Cloud (OFSC)?

When new custom properties are configured within OFSC, they are automatically added to the appropriateconfigured Daily Extract files.

Daily Extract files are accessible for download either via API, via SFTP or manually through the Outbound Integration Channels screenO OFSC.

If using an overnight shift, the Daily Extracts for the previous day will beavailable only after the overnight period configured on the Business Rules screen has passed.

Daily Extracts can be configured to be available in either XML, CSV or HTML format.

The Daily Extract files can be configured to include, exclude and/or arrange the order of corresponding fields and custom properties.

質問36、 Your customer wants toupdate technician inventory using the Inbound API using the following:

Given the <head> node of this request, which two statements are correct?

Any existing inventory not listed in the body of the request will be deleted

Required inventory can be specified

Only serialized inventory will be updated.

Customer inventory will be updated

Only inventory in a technician’s pool will be affected

質問37、 Which two statements are correct regarding String and Integer property types?

Both property types can contain alphanumeric characters and punctuation.

Both property types can containGeolocation elements.

Integer property types can be used for check box elements, whereas String property types can be used for phone numbers or email addresses.

Both property types can include regular expressions.

質問38、 A customer’s ‘Senior Administrator’ user is responsible for periodically auditingthe configuration changes that are made to their Oracle Field Service Cloud (OFSC) instance.
Which option fulfills that requirement?

Ensure that the Senior Administrator’s assigned User Type has access to the appropriate Configuration screen icons.

Create a subscription via the Core REST API to include all ‘configurationUpdated’ events.

Ensure that the Senior Administrator’s assigned User Type has access to the Configuration History report within Core Manage.

Create a subscription via the CoreREST API to include all ‘configurationChangesMade’ events.

質問39、 Which two statements are true regarding filter functionality within OFSC?

Filters can be created where only certain User Types can see and interact with them.

Filters can be used in conjunction with activities, resources, and inventory.

If an activity filterhas two conditions, then an activity must meet at least one of the conditions in order to be filtered.

After a filter has been created and saved, you cannot change the entity to which it is associated.

質問40、 What is the significance of the order of the activity filters within the Filters sections of the routing plan?

The higher in the list, the higher the priority routing considersactivities matching that filter’s criteria.

The filters are ordered such that the first filter applies to activities in existing routes, the second filter applies to non-scheduled activities, and the third to scheduled activities in the bucket.

Thelower in the list, the higher the priority routing considers activities matching that filter’s criteria.

The routing logic reviews the filters from top to bottom to determine which filter, and its associated costing parameters, should be applied whenassigning the activity. Routing uses the fust matching filter and ignores the rest.

質問41、 Which statement is true regarding Travel Areas in OFSC?

Travel Areas define a company’s serviceable geography and are made up of groups of work zones.

A Travel Area can be assigned to a bucket or a resource.

Travel between work zones within different Travel Areas will not be calculated for statistical use.

A given work zone can be assigned to multiple Travel Areas.

Statistics are calculated using the travels between Travel Areas.