[2024年06月]更新のCisco 500-442試験一発合格保証！ [Q37-Q60]

37、What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

38、Which two components must a script be associated with to run? (Choose two.)

39、Which communication protocol is being used between PG/Router and Live Data to generate report information?

40、What is the goal of identifying a call type?

41、Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

42、Which variable remains available to all scripts in the system until reset?

43、What value is used for Variable REQUERY_NO ANSWER?

44、In Finesse, how are different gadgets enabled for specific team members?

45、How many Workflows are supported by Finesse?

46、Which two types of scripts can be created with the Script Editor? (Choose two.)

47、How many Workflows are supported by Finesse?

48、Which two steps are required to configure a Supervisor? (Choose two.)

49、In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

50、Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

51、What are two tools an Agent Desktop Admin Role can access? (Choose two.)

52、Which user role must be assigned to the ToExtVXML variable in the ICM script?

53、Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)

54、In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

55、Which two functionalities should a Contact Center typically be provided? (Choose two.)

56、Which VVB CLI command can set an individual media file to an expired state?

57、What is the suggested mechanism to offer coaching to agents by supervisors?

58、What are two channels or features supported by ECE? (Choose two.)

59、Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

60、Which two servers can be accessed from the Web Administration tool? (Choose two.)